Terms and condtions

Acceptance of Terms and Conditions

By engaging in any transaction with Natural Highs, including the purchase of goods and services (“products”) and the use of the website at ‘www.naturalhighs.nz‘ (“the website”), you acknowledge and agree to be bound by the following terms and conditions. These terms are effective from 08/10/2023, superseding all prior terms of trade from Natural Highs and any conditions presented in documents used by you with purported contractual effect. 

Delivery and Delivery Charges

Prices listed on our website exclude applicable delivery charges. Delivery costs are specified on our website, and the total delivery cost will be provided in your online shopping basket.

We commit to dispatching  goods promptly after an order is placed, using all reasonable endeavors.

Pricing

All prices are in New Zealand Dollars and include Goods and Services Tax (“GST”) unless stated otherwise. Prices are accurate at the time of publication, and we reserve the right to modify them at any time.

Shipping and Delivery

Shipping costs are calculated based on the value of the items orders. Orders under $200 in value have a fixed shipping cost of $7. Orders over $200 qualify for free shipping.

We aim to ship items promptly, typically on the next working day after receiving your order. Please allow 3-5 working days for delivery (North Island) or 3-4 working days (South Island).

Priority/urgent shipping is available upon direct contact with us.

Tracking information will be supplied to you once we have processed the your order and it’s on it’s way.

Returns

Product returns are accepted for faulty or defective items or items that are the incorrect size (clothing, wetsuits etc) Contact us by phone or email for return instructions.

We don’t accept ‘change of mind’ returns/refunds but may consider an exchange/store credit.

We reserve the right to assess products for damage before issuing a refund or exchange.

Return shipping and resupply costs are the responsibility of the customer.

Compliance with New Zealand consumer laws, including the Fair Trading Act 1986 and the Consumer Guarantees Act 1993..

Applicable Law and Jurisdiction

This agreement, governed by New Zealand laws, applies regardless of your location during goods or services receipt.

Claims or disputes fall under the non-exclusive jurisdiction of New Zealand courts.

You are responsible for providing accurate purchase information; incorrect information incurs recoverable costs.

Use of our website, products, and services must comply with the laws of your business or organization’s country.

General Conditions

Terms and conditions may change without notice.

Failure to enforce terms doesn’t waive rights; invalid provisions don’t affect remaining terms.

Unless expressly stated otherwise, these terms don’t confer benefits to non-parties.

Notices may be sent to your notified email address.

Visit Us

By appointment only

89 Brook St

Nelson

Contact us

021 864 529

[email protected]

 

0